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About Loyalty Triangle

Rewards & Recognition Program 

Loyalty Triangle

State-of-Art Patented Rewards & Recognition Programs

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Loyalty Triangle® State of Art, US Patent 11,449,881 B2, joins together rewarding customers and employees with management advice and processes to make the experience seamless and a winner for your business.

 

It will help your company succeed and make “loyalty” your special brand value. 

Loyalty Triangle rewards customers and employees on a single platform. If a customer lodges a service complaint, its built-in dashboard instantly notifies the manager so they can satisfy the customer and give the employee on-the-spot guidance and arrange for additional training.

 

Loyalty Triangle is a win-win. Use your existing rewards program or ours, it is custom designed to meet your needs. Our unique dashboard targets instant customer help so your Net Promoter Score (NPS) will soar. Loyalty Triangle creates priceless customer and employee Brand Ambassadors for your company,  

Loyalty Triangle Approach

Built around the understanding + belief = action paradigm, aligning actions to achieve results 

Understanding

Initial communications create understanding about the need to act proactively.

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Belief

Successful communications convince people of your commitment.

Action

When people believe and understand your message, everyone will act appropriately, creating loyal customers, enthusiastic employees, and Net Promoter Score (NPS).

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Building The Triangle 

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The Customer—Number One for Satisfaction

However your customer receives service enticing them to provide their opinion is crucial.

 

Giving customers reward points for responding to surveys and opportunities to express dissatisfaction is a cornerstone of Loyalty Triangle.

 

If the customer would like further resolution, they just need to check the box and the manager will promptly respond. Subsequently, the employee will be retrained.

 

This can make a customer a Brand Ambassador for life.

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The Employee—Key to Delivering Satisfaction

Good customer service is key to building your brand. The employee needs to understand this and also know that their actions are valued. 

By making them part of Loyalty Triangle, they will receive rewards & recognition whenever the customer gives them positive ratings. They will be recognized at meetings and in a special online newsletter.

This simple show of gratitude will make your employee a Brand Ambassador. They are key to driving your NPS. They need to understand that and how much they are valued. 

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The Company—Building your NPS

Building your brand is key to driving your company’s value - everyone in the company is responsible for helping NPS increase daily. 

Loyalty Triangle builds in tools for managers. They can see at a glance how they are doing when compared to others in the company. They can reward employees for going above and beyond. They can use the dashboard to build customer loyalty and foster team spirit to reinforce your values and make them shine. 

By using Loyalty Triangle wisely, you can reward customers and employees alike, burnish your
Brand Ambassador, and keep increasing your company’s value.

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Our 
Story

About Loyalty Triangle LLC

Over twenty-five years ago, Shirley and Farhan founded Strategic Communications Group Inc. to create custom-built rewards & recognitions programs for Fortune 100 companies. Our work led to our patent application in 2011, and more recently to the issuance of the ’881 Patent.

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Loyalty Triangle, LLC owns the ‘881 Patent. We have been joined in this endeavor by Steve Kietz. All of us have years of experience in both the financial field and rewards & recognition.

 

Loyalty Triangle will make “loyalty” your special brand value. We look forward to leading you to make you succeed in client and employee interactions.

Our Team

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